First Party Management

Effective receivable management is essential for enhancing cash flow.

Receivables management is crucial for your business, but you may lack the time or expertise to handle it internally. You also want to avoid giving your customers the impression that you’re outsourcing this important relationship to a collection agency.

That’s where our first-party accounts receivable management services come into play. Our dedicated agents seamlessly integrate with your team, managing your existing relationships on your behalf to settle matters effectively.

Ultimately, it’s not just about recovering funds—it’s about resolving issues. Our team ensures your accounts are settled before they escalate.

What Proactive Customer Service Means for Your Business

In accounts receivable (AR), your responsibility is to manage the company’s receivables process and maintain cash flow while ensuring customer satisfaction. Partnering with Apex-Global Solutions provides you with the tools to achieve these goals, along with:

Enhanced control over the receivables process through a tailored account treatment plan and escalation strategy
Branded email and a dedicated customer phone line
Data-driven insights to better understand delinquencies, DSO risk management, and improve cash flow and profitability
A user-friendly and secure client portal for real-time access to account activity and reporting

Tailored Accounts Receivable Management Solutions and Technology

Our first-party receivables management system, is built on a proactive, positive customer service approach and best practices for companies that outsource call center and customer service operations.

Our system adheres to the highest call center standards, achieved through exceptional performance, continuous improvement, and high levels of client and employee satisfaction, as well as productivity.

Treatment plans are tailored to your specific needs—ranging from reminder calls before due dates, early-stage past-due calls, to emails.

People-Centered Accounts Receivable Management

Our agents understand they are speaking to your customers.We recognize that no one enjoys being reminded of a debt, but our goal is to ensure your calls are not avoided.

Trained on your systems and services, our agents are well-versed in your business and familiar with common customer challenges.

We focus on maintaining positive customer relationships, allowing you to concentrate on sustaining your bottom line.
We seek amicable solutions to resolve past-due accounts and ensure that short-term issues don’t evolve into long-term problems.